Return Policy

Return Eligibility

At Nilco Bags, we want you to be completely satisfied with your purchase. You may return eligible items within 7 days of delivery under the following conditions:

The item must be unused, unworn, and in original condition
All original tags and packaging must be intact
Proof of purchase (order confirmation) must be provided
The return request must be initiated within 7 days of delivery

Non-Returnable Items

The following items cannot be returned:

Items marked as "Final Sale" or "Non-Returnable"
Personalized or customized items
Items damaged due to customer misuse or negligence
Items without original packaging or tags

Return Process

To initiate a return, please follow these steps:

Contact our customer service team via WhatsApp or email
Provide your order number and reason for return
Our team will review your request and provide return authorization
Pack the item securely in original packaging
Ship the item to the address provided by our team

Refund Policy

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed as follows:

Refunds will be credited to the original payment method
Refund processing time: 5-7 business days
You will receive a confirmation email once the refund is processed

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to:

Defective or damaged product received
Wrong item shipped
Manufacturing defect

In these cases, Nilco Bags will cover the return shipping costs and provide a full refund or replacement.

Exchanges

We accept exchanges for items of the same value or higher. If you choose a higher-priced item, you will be required to pay the difference. Exchanges are subject to availability.